Responsible Gaming

Our Commitment to Responsible Gaming

1Win Kenya is dedicated to providing a safe and responsible gaming environment for all our players. We recognize the importance of addressing problem gambling and take active steps to promote healthy gaming habits. Our platform is designed with responsible gaming features and we continuously work to improve our services.

Set Your Limits

We encourage all players to set personal limits on their gaming activities. You can set deposit limits, loss limits, and time limits directly from your account settings. These tools help you control your spending and ensure you play within your means. Adjusting your limits is simple and can be done at any time. Taking responsibility for your gaming behavior is the first step toward enjoying our services responsibly.

Self-Exclusion

If you feel that your gaming is becoming problematic, we offer a self-exclusion feature that allows you to temporarily or permanently exclude yourself from our platform. During the self-exclusion period, your account will be locked and you will not be able to access our services or place any bets. To activate self-exclusion, simply contact our support team or use the self-exclusion option in your account settings.

Gaming Features and Tools

Our platform includes several responsible gaming features to help you maintain control. These include reality checks that remind you of the time spent gaming, deposit limits that cap the amount you can deposit, loss limits to control losses, and session time limits. We also provide detailed gaming history and financial reports to help you track your activities and make informed decisions about your gaming habits.

Understanding Game Odds and Probability

All games on 1Win Kenya, including sports betting and casino games, are games of chance with a house edge. The odds and probabilities are clearly displayed, and players should understand that long-term results may differ from short-term outcomes. We encourage players to view gaming as entertainment rather than as a way to make money. Never gamble with money you cannot afford to lose.

Signs of Problem Gambling

It's important to recognize the warning signs of problem gambling. These may include: spending more time and money on gaming than intended, chasing losses by continuing to gamble, neglecting personal relationships or responsibilities due to gaming, experiencing mood swings related to gaming outcomes, or borrowing money to gamble. If you recognize any of these signs in yourself or someone you know, professional help is available.

Support and Resources

1Win Kenya is committed to supporting players who may be struggling with gambling habits. We provide access to professional counseling services and can direct you to organizations that specialize in problem gambling support. Some recognized organizations in Kenya and internationally include the National Problem Gambling Council and Gamblers Anonymous. These organizations offer confidential support and treatment options.

For Under 18 Players

Our services are strictly for players aged 18 and above. We have systems in place to prevent underage gambling. If you are under 18 years of age or become aware of a minor accessing our platform, please contact our support team immediately. We take the protection of minors very seriously and will take appropriate action.

General Responsible Gaming Tips

• Set a budget and stick to it
• Never gamble with money needed for essential expenses
• Treat losses as entertainment costs, not something to recover
• Take regular breaks from gaming
• Do not gamble when stressed, sad, or under the influence
• Keep gaming as a form of entertainment, not income
• Monitor your time and spending regularly
• Seek help if you feel your gaming is out of control

Contact Us for Support

If you have questions about responsible gaming or need support, our team is here to help. Contact our customer support team through your preferred method, and we will assist you in finding the resources and tools you need. Remember, seeking help is a sign of strength, and we are here to support your well-being.