Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, deposit funds, or contact our support team. This includes your name, email address, phone number, date of birth, and payment information. We also collect information automatically when you use our platform, including IP addresses, browser type, pages visited, and device information. This data helps us improve our services and enhance user experience.

2. How We Use Your Information

Your information is used to create and maintain your account, process deposits and withdrawals, verify your identity, prevent fraud, and comply with legal regulations. We also use your data to communicate with you about promotions, updates, and changes to our services. Your information helps us improve our platform, troubleshoot technical issues, and provide customer support.

3. Data Protection and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL encryption for all sensitive transactions. All data is stored securely in protected databases with restricted access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties for their marketing purposes. We may share your information with payment processors, banking partners, and service providers necessary to operate our platform and provide our services. We may also disclose information when required by law, to protect our rights, or in response to legal requests from authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These allow us to remember your preferences, track usage patterns, and provide personalized content. You can control cookie settings through your browser, but disabling cookies may limit certain features of our website. We also use analytics tools to understand how users interact with our platform.

6. Your Rights and Choices

You have the right to access, update, or delete your personal information at any time by logging into your account or contacting our support team. You can opt-out of promotional emails by following the unsubscribe link in our communications. You may also request that we delete your account and associated data, subject to legal obligations to retain certain information.

7. Third-Party Links

Our platform may contain links to third-party websites and services that are not operated by 1Win Kenya. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete such information promptly and terminate the child's account.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the modification date and posting the revised policy on our website. Your continued use of our platform following the posting of changes constitutes your acceptance of those changes.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our support team. We are committed to working with you to resolve any privacy concerns. You can reach us through our contact form or support email address available on our website.